Fostering Empathetic Engagement with Conversational Banking Experience
One platform for every conversation — from broadcast to support to sales.
24x7 Customer Support
Put an end to long phone calls and hold times! By providing constant mobile support, you can resolve customer issues even after business hours.
Fraud protection
Instantly trigger real-time notifications that validate transactions, alert customers of suspicious account activity, or provide agent support, assuring an added layer of security and peace of mind wherever they go.
Reduce Customer Drop-Offs
Get the info you need from customers and guide them on what to do next. Share helpful details about your products and services with PDFs and videos.
Carry Digital eKYC
Simplify KYC with guided steps and document collection via WhatsApp, streamlining the process for hassle-free compliance.
Empowering Banking Conversations: Pay, Invest, Engage - All in One Chat!
Increase sales by sending personalised recommendations for banking, financial services, and insurance (BFSI) products based on purchase history and credit score.
Verify and generate leads with timely greeting messages and follow-ups
Automate follow ups on WhatsApp with leads and prospects
Offer personalized financial buying assistance (loan applications, mutual funds, etc)
Why should Banking use WhatsApp for Business?
WhatsApp is one of the most commonly used messaging platforms across all demographics. It offers a more direct channel to reach and engage your prospects as well as customers. Customers prefer WhatsApp over emails or IVRs
68%
Of users agree WhatsApp is the easiest way to contact a business
98%
Average open rate on WhatsApp broadcasts and notifications
5%+
Higher customer engagement and response rate on WhatsApp
Key Solutions - Smart Communication Suite for Banks
We empower banks to deliver seamless, secure, and scalable communication experiences using modern messaging tools, backed by deep banking integration capabilities.
WhatsApp Banking
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Account Balance Inquiry
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Mini Statements
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Credit/Debit Card Applications
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Loan Eligibility Check
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Cheque Book Requests
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Branch/ATM Locator
Alerts & Notifications
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Real-time debit/credit alerts
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Fraud detection and suspicious login alerts
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EMI, due dates, and maturity reminders
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Cheque bounce and transaction status
2-Way Communication
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AI-powered chatbot + live agent transfer
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FAQs, complaints, and support workflows
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Ticket creation and SLA-based handling
KYC & Document Collection
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Share secure URLs to upload documents
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Video KYC / Re-KYC reminders
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eSign & Aadhaar-based authentication (via API integration)
Campaign Management
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Personalized loan, FD, card, or insurance offers
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Segmentation based on demographics and behavior
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Performance analytics and ROI tracking
WhatsApp Payments & Integrations
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UPI-based payments via WhatsApp (India)
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Payment link integration for credit card dues, EMIs, etc.
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API integration with Core Banking System (CBS), CRM, Loan
Key Solutions - Smart Communication Suite for Banks
We empower banks to deliver seamless, secure, and scalable communication experiences using modern messaging tools, backed by deep banking integration capabilities.
WhatsApp Banking
Account Balance Inquiry
Mini Statements
Credit/Debit Card Applications
Loan Eligibility Check
Cheque Book Requests
Branch/ATM Locator
Alerts & Notifications
-
Real-time debit/credit alerts
-
Fraud detection and suspicious login alerts
-
EMI, due dates, and maturity reminders
-
Cheque bounce and transaction status
2-Way Communication
AI-powered chatbot + live agent transfer
FAQs, complaints, and support workflows
Ticket creation and SLA-based handling
KYC & Document Collection
-
Share secure URLs to upload documents
-
Video KYC / Re-KYC reminders
-
eSign & Aadhaar-based authentication (via API integration)
Campaign Management
-
Personalized loan, FD, card, or insurance offers
-
Segmentation based on demographics and behavior
-
Performance analytics and ROI tracking
WhatsApp Payments & Integrations
-
UPI-based payments via WhatsApp (India)
-
Payment link integration for credit card dues, EMIs, etc.
-
API integration with Core Banking System (CBS), CRM, Loan
Intelligent Campaign Management with Personalization at Scale
Banks today must go beyond mass messaging. NConnect helps you deliver hyper-personalized communication that is relevant, compliant, and high-converting—all through WhatsApp.
Segmentation That Matters:
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Target users based on account type (savings, salary, business)
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Segment by location, transaction behavior, or life stage
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Personalize offers like loans, cards, or investments at the right moment
Multi-Language Messaging
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Communicate in regional languages for deeper connection
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Auto-detect user preference or select based on profile
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Templates available in English, French, Arabic, Tamil, and more
SMS Fallback for failed WhatsApp Deliveries
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Automatically sends SMS if WhatsApp is undelivered or unread
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Ensures delivery of OTPs, critical alerts, and compliance messages
